Rome May 28 – WINDTRE expands its offering of digital solutions for Public Administration and strengthens its services supporting the matching of labor supply and demand through a new technology platform developed in conjunction with Hevolus, based on Microsoft technologies. The solution is designed to enable new models of access to public services through advanced digital environments and decentralized and distributed infrastructures. The architecture enables the activation of distributed virtual workstations, designed to strengthen the proximity of services and ensure their accessibility even in contexts without physical offices, such as small municipalities, decentralized offices, or institutional proximity points. A 3D digital avatar Multilingual, it manages first-level requests, enabling an initial phase of interaction and orientation to services in autonomous mode.

Simpler and more recurring requests are processed directly by the avatar, while more complex cases trigger a video call with an operator, following a human-in-the-loop approach that preserves the centrality of the human relationship and the quality of service. "WINDTRE Business is focused on developing innovative solutions to serve citizens, with a view to drastically reducing bureaucracy and building a citizen-friendly image of the public administration.

WINDTRE Business accompanies public organizations on this path of simplification and modernization where the human factor is central, in accordance with the slogan Augmented Humanity,” commented Fausto Pricoco, Head of Marketing PA.This partnership with WINDTRE brings us closer to our goal of bringing institutions closer to citizens, simplifying procedures and reducing waiting times. This collaboration combines technological innovation and a focus on the individual, and together with WINDTRE, we are proud to bring it to the service of the country., commented Dario Lucatti, CRO of Hevolus.

Read the official press release on Windtre